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How
to Order
To
order any of our products directly from the studio all you have to do is list
what you would like in an email addressed to
Tina.
We will get back to you within 48 hours with final pricing and delivery
schedule. You can also phone or fax in your order at (541)929-7240.
Please read our standard terms
and policies listed below prior to ordering.
Terms
and Policies
Check
Payment Policy
We will accept a cashiers check or money order on all COD orders. Personal and
business checks will be accepted for prepay orders, but allow 10 business days
for clearing.
Shipping Policy
All retail orders totaling less than $50 will be shipped via ground transportation
within the 48 contiguous states for a total shipping, handling, and insurance
charge of $7. Shipping and handling charges will be waived on all retail orders
totaling $50 or more. Shipment to locations other than the 48 contiguous
states or in a manner other than ground transportation will result in extra
shipping charges. In some circumstances, international shipping may be
available. Please email for details.
Most
orders will ship within 3 business days. All customers will receive a firm
shipping date within 48 hours.
Retail Return Policies
We
will gladly accept product returns up to 30 days from the shipping date as long
as the product is in as new condition. Original shipping charges (if
applicable) are not refunded on returned items. Customers are responsible for
all shipping charges on returned items.
We
strongly recommend that you fully insure your return shipment in case it is lost
or damaged and that you use a carrier that can provide you with proof of
delivery for your protection.
If
Merchandise Arrives Damaged
It is best to refuse
obviously damaged packages back to the carrier
attempting delivery. If you accept the package make sure it is noted on the
carrier's delivery record in order for us to file a damage claim. Save the
merchandise AND the original box and packing it arrived in, notify us
immediately to arrange for a carrier inspection and a pick up of damaged
merchandise. If you do not notify us of damaged goods within the first 5 days
of arrival, our regular return policy will override any claim of damage.
Wholesale
Orders
Wholesale
orders may be accepted on a net 30 basis following verification of credit
history. Please call or email for details. Due to the excellent
and proven marketability of our products we have a very liberal, risk free
return policy for our wholesale accounts.
We
reserve the right to change any of the above policies at any time without
notice.
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